Exclusive Guest Benefits

At Universal Studios Orlando everything is within walking distance, including Universal Studios Florida, Universal Studios Islands of Adventure and Universal Studios CityWalk. Guests at Universal Studios Escape on-site resorts will enjoy exclusive privileges throughout their stay, including:

• Courtesy water taxis and bus transportation between the resort, theme parks and entertainment complex.
• Early theme park admission: One hour before the gates open to the general public, on-site resort guests will have early access to both Universal Studios Florida and Universal Studios Islands of Adventure®.
• No-waiting-in-line access to many of the most popular attractions for the first hour of operation.
• Priority seating at select USE restaurants and shows.
• Complimentary package delivery of in-park purchases to guest rooms.
• Resort ID cards to charge merchandise, dining and entertainment throughout USE.
• Special length-of-stay ticket available for purchase to enjoy unlimited admission to the two theme parks.
• Priority reservations for Character Dining experiences at the resort.
• Dining, Recreation, Communications & More.

The public areas of the Portofino Bay Hotel, A Loews Hotel offer all that guests could desire. For their protection, the resort features state-of-the-art fire and life safety systems, as well as video security cameras. During their stay, guests will find every service and amenity they require, all without ever having to leave the grounds.

• Lobby & Reception Area:
• Safe deposit boxes
• Concierge/guest services
• ATM machines
• Parking:
• Valet and self-parking
• Car rental agency on premises

Retail Area:

• Resort apparel, authentic Italian gifts, jewelry and other fine shopping assembled around the harbor piazza. Also features an on-site Universal Studios Orlando shop with favorite memorabilia from the theme parks.
• Travel desk to arrange ground transportation and tours.

Food and Drink:

• 24-hour room service
• Trattoria del Porto Restaurant – serving three meals daily featuring an expansive antipasto/dessert bar
• Delfino Riviera Restaurant – Delfino Riviera @ Portofino Bay Hotel, A Loews Hotel, Orlando FL, serves food from the region of Liguria, which is the region where Portofino is located with a breathtaking view of the Portofino Harbor
• Mama Della’s Restaurant – serving homestyle Italian cuisine in an at-home environment
• Sal’s Market Deli – a harborside café atmosphere with take-out available
• Splendido Pizzeria – pool bar and grill with a wood fire pizza oven
• Gelateria Coffee House – serving Italian gelatto and a collection of coffees
• Thirsty Fish Bar
• Bar America

Indoor Recreation Facilities:

• World class spa
• Swedish massage
• Deep tissue sports massage
• Wraps
• Aromatherapy tubs
• Full service salon with facial/treatment rooms including his/hers massage suite

Activity Center:

• Child care area
• Supervised children’s activity program
• Outdoor Recreational Facilities:
• Dramatic Roman aqueduct-styled pool with water slide
• Private villa pool
• 3 whirlpools
• Children’s wading pool
• Jogging, walking and bicycle path
• 2 Bocci Ball courts

Business Center:

• Secretarial, fax, copying, packaging and shipping services
• Computer equipment available
• Computer printers available through business center LAN
• Cellular phones and beeper services

Luxurious Accommodations:

• The Portofino Bay Hotel, A Loews Hotel has 750 luxurious rooms including spacious Deluxe Rooms, elegantly appointed Villa Rooms and a variety of beautiful suites.

Deluxe Rooms:

• Rooms with a king-size or two queen-size beds
• Entry door with electronic lock and security device
• Integrated entertainment center including remote control color TV with cable channels, in-house video channels, on-demand movies and video checkout services
• Alarm clock/radio
• Two phones with two lines, data port at bedside and desk, and one bathroom phone
• Iron and ironing board
• Seating for in-room dining
• Bath and dressing area with two sinks
• In-room safe
• Hair dryer

Villa Rooms:

• The Villa complex has its own pool area and exclusive access for added privacy. Villa Rooms are appointed with all the features of the Deluxe Rooms, plus the following:
• Butler service
• Fax machine
• CD player/radio
• Videocassette player
• Separate shower and enclosure
• Tub featuring shutters from the bath to the bedroom

Suites:

• Even greater space and luxury is available in the Kids Standard, Executive and Presidential Suites. These feature:
• Butler Service
• Large screen remote television (Presidential Suite)
• Wet bar with refrigerator (Presidential Suite)
• Whirlpool Tub (Presidential Suite)
• Mini-kitchens equipped with a butler’s service pantry (Presidential Suite)
• Guest Services & Amenities:
• Valet, laundry and pressing service
• Curbside check-in and in-room video check-out
• Voice mail
• Designated handicapped accessible rooms with telephone lines for the hearing impaired
• Plush bathrobes
• Slippers
• Cotton bed linens and terry towels

Guests in the Villa Rooms and suites enjoy these additional services and amenities:

• Butler Service
• Turn-down service with linen foot towel
• Access to Villa Club Lounge equipped with Multi-function meeting rooms, snacks and beverages, and television

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